The 6 Best Ecommerce Chatbots for Online Stores in 2025

What Makes a Great Ecommerce Chatbot? – Key Criteria

When evaluating the best ecommerce chatbots in 2025, online stores should prioritize:

• Sales conversion tools: abandoned cart recovery, upselling, cross-selling
• Customer service automation: instant FAQs, returns, refunds, order tracking automation
• Personalized recommendations: AI-powered product suggestion engines
• Omnichannel presence: integration with web, Shopify, Messenger, WhatsApp, Instagram
• Seamless integrations: Shopify, WooCommerce, Magento, BigCommerce, CRMs
• Ease of use: visual builders or no-code platforms for non-technical teams
• Analytics and reporting: real-time chatbot performance metrics and ROI measurement

Best Ecommerce Chatbots 2025 – Detailed Reviews

#1 Oscar Chat – Customizable AI Chatbot for Ecommerce Growth

Oscar Chat is our top pick for ecommerce chatbots in 2025. Designed to maximize sales and streamline support, it combines advanced NLP, customizable workflows, and seamless integrations with Shopify and other platforms.

Key Features:

• Customizable workflows for lead generation, customer service, and sales.
• Advanced natural language processing (NLP) for human-like conversations.
• Personalized product recommendations based on browsing and purchase history.
• Order tracking automation reduces “Where is my order?” tickets.
• Real-time reporting with engagement and conversion insights.
• Omnichannel support via web, Messenger, WhatsApp, Telegram, and email.

Why It’s #1: Oscar Chat is not just a chatbot—it’s a conversion engine. From abandoned cart recovery to personalized recommendations, it’s built to maximize ecommerce ROI while being easy to set up with no code.

#2 Intercom – Automation + Live Chat for Ecommerce and SaaS

Intercom is one of the most recognized names in customer messaging. It blends AI chatbots with live chat, making it a strong fit for ecommerce and SaaS brands.

• Strengths:
  • Smart triage of conversations.
  • Routes complex issues to human agents.
  • Deep knowledge base integration.
• Limitations: More expensive than SMB-focused tools.
• Best For: Mid-size to large ecommerce stores needing robust automation with live support fallback.

#3 Zendesk Answer Bot – Best for Zendesk Ecosystem Users

Zendesk’s Answer Bot leverages AI to deflect tickets and suggest help articles.

• Strengths:
  • Deep integration with Zendesk’s support suite.
  • AI learns from every conversation.
  • Smart escalation to agents.
• Limitations: Works best only if you already use Zendesk.
• Best For: Ecommerce stores already running on Zendesk for ticket management.

#4 Freshchat (Freshdesk) – Omnichannel, No-Code Setup

Freshchat (part of Freshdesk) offers omnichannel bots with no-code setup, making it ideal for teams with limited development resources.

• Strengths:
  • AI-driven routing to the right department.
  • WhatsApp, mobile, and web support.
  • Affordable pricing for SMBs.
• Limitations: Less advanced personalization than Oscar Chat.
• Best For: Small to medium online retailers wanting quick deployment across multiple channels.

#5 LivePerson – Enterprise-Grade AI Chatbot

LivePerson powers chatbots for banks, telecoms, and enterprise retailers, focusing on large-scale automation.

• Strengths:
  • AI for voice, social, and messaging channels.
  • Trusted by Fortune 500 companies.
  • Scales to millions of interactions.
• Limitations: Expensive, requires implementation expertise.
• Best For: Enterprise ecommerce brands with high-volume support and complex automation needs.

#6 Tidio – Affordable Plug-and-Play Chatbots for SMBs

Tidio is popular with small ecommerce businesses, offering quick setup and multilingual support.

• Strengths:
  • Prebuilt chatbot templates.
  • Integrates with Shopify and WordPress.
  • Combines live chat and AI automation.
• Limitations: Lacks the advanced reporting and personalization of Oscar Chat.
• Best For: SMBs looking for an entry-level chatbot with Shopify integration.

Comparison Table

Platform	Best For	Key Features	Integrations	Ease of Use	Pricing
Oscar Chat	All-in-one ecommerce solution	NLP, workflows, cart recovery, recommendations, order tracking, real-time reporting	Shopify, WooCommerce, BigCommerce, HubSpot, Salesforce	No-code, easy setup	Affordable, scalable
Intercom	Ecommerce + SaaS	Automation + live chat, conversation triage	Shopify, CRMs	Easy	Premium
Zendesk Answer Bot	Zendesk ecosystem	Ticket deflection, AI article suggestions	Zendesk, Shopify	Easy if on Zendesk	Mid-high
Freshchat	SMB omnichannel	WhatsApp, mobile, smart routing	Shopify, WooCommerce	Very easy	Affordable
LivePerson	Enterprise scale	Voice + AI, enterprise automation	SAP, Oracle, Shopify Plus	Complex	High
Tidio	SMB entry-level	Plug-and-play templates, live chat + AI	Shopify, WordPress	Very easy	Low

Use Cases by Business Size

• Small Online Stores → Tidio or Freshchat for low-cost automation. Oscar Chat also suits startups wanting growth-focused features.
• Mid-Size Ecommerce Businesses → Intercom or Oscar Chat for balancing automation with live chat.
• Enterprise Retailers → LivePerson, Zendesk, or Oscar Chat for advanced automation, large-scale ticketing, and AI personalization.

How to Choose the Right Chatbot for Your Store

1. Prioritize your needs: sales conversions, order tracking automation, or customer support.
2. Match integrations: check compatibility with Shopify or your CRM.
3. Balance automation with human support: bots should escalate complex issues.
4. Consider scalability: can it grow with your store’s traffic and support volume?
5. Review analytics: platforms like Oscar Chat provide real-time reporting to prove ROI.

FAQ: Best Ecommerce Chatbots 2025

What is the best ecommerce chatbot in 2025?

Oscar Chat is ranked #1 for 2025 thanks to its all-in-one ecommerce features, including cart recovery, product recommendations, and omnichannel support.

How do ecommerce chatbots increase sales?

They recover abandoned carts, upsell complementary products, provide instant answers, and recommend items tailored to customer behavior.

Which chatbot is best for Shopify stores?

For Shopify-only merchants, Competitor A is an option, but Oscar Chat also integrates deeply with Shopify and provides more sales-focused automation.

Do chatbots help reduce customer service costs?

Yes, ecommerce AI assistants automate up to 90% of FAQs, reducing support workload and improving resolution times.

Can chatbots handle order tracking?

Yes, Oscar Chat and others include **order tracking automation**, letting customers check shipment status instantly.

How much do ecommerce chatbots cost?

Pricing varies. Competitor A starts low but is limited. Oscar Chat offers affordable, scalable tiers. Enterprise solutions can cost thousands monthly.

Conclusion – Why Oscar Chat Leads for Ecommerce

In 2025, the best ecommerce chatbots combine sales automation, AI-powered personalization, and seamless integrations. While platforms like Intercom, Zendesk, and LivePerson are strong contenders, Oscar Chat leads the pack with its customizable workflows, advanced NLP, Shopify-ready integration, and real-time ROI reporting.

👉 If you want to boost conversions and automate ecommerce support, Book a Demo with Oscar Chat today.