E-commerce in 2025 is more competitive than ever. Customers expect 24/7 support, instant responses, and personalized shopping assistance. That’s why Shopify chatbot apps have become must-have tools for online stores.
But with dozens of options available, how do you choose the best Shopify chatbot for your business?
In this guide, we’ll compare the top Shopify chatbots of 2025, breaking down their features, pricing, integrations, pros, and cons—so you can confidently pick the right solution to boost conversions and customer satisfaction.
Why Your Shopify Store Needs a Chatbot in 2025
A chatbot is no longer a “nice to have.” It’s an essential part of e-commerce growth. Here’s why:
- 24/7 customer support – Handle questions about shipping, returns, and products instantly.
- Higher conversions – Personalized product recommendations increase cart value.
- Lower support costs – Automate up to 80% of routine inquiries.
- Cart recovery – Send reminders, discounts, and answer objections in real time.
- Multi-channel engagement – Connect with customers via Messenger, WhatsApp, email, and more.
In fact, Shopify stores using chatbots report up to 40% higher engagement and 15–30% more sales compared to stores without them.
How We Evaluated the Best Shopify Chatbots
To create this 2025 comparison, we evaluated apps based on:
- Ease of installation – How quickly can you launch it on Shopify?
- Automation & AI – Smart responses, product recommendations, and learning ability.
- Integrations – Channels like Messenger, WhatsApp, email, and CRM tools.
- Pricing & scalability – Fair pricing for startups and enterprise-level features for scaling.
- User feedback – Ratings, reviews, and real-world results from Shopify merchants.
Quick Comparison Table – Best Shopify Chatbot Apps 2025
| Chatbot App | Best For | Pricing | Free Plan | Key Features |
|---|---|---|---|---|
| Oscar Chat | All-in-one AI engagement | From $29/mo | ✅ | AI chatbot + popups + live chat, omni-channel |
| Tidio | Small to mid-sized stores | From $29/mo | ✅ | Chatbot builder, live chat, email integration |
| Gorgias Chat | Customer support teams | From $50/mo | ❌ | Deep helpdesk integration, ticketing |
| Heyday by Hootsuite | Enterprise retail | From $49/mo | ❌ | Multilingual AI, order tracking |
| Shopify Inbox | Beginners | Free | ✅ | Simple chat + email sync |
| Re:amaze | Multi-brand management | From $29/mo | ✅ | Shared inbox, automation |
| ManyChat | Social selling | From $15/mo | ✅ | Messenger & Instagram marketing |
| Octane AI | Personalized marketing | From $50/mo | ❌ | Quiz funnels, customer data collection |
Detailed Reviews of the Top Shopify Chatbot Apps
1. Oscar Chat – Best All-in-One AI Chatbot for Shopify
Why we picked it: Oscar Chat combines AI chatbot, live chat, popup builder, and omni-channel messaging in one lightweight Shopify integration. It’s built for stores that want a conversion-driven chatbot without juggling multiple apps.
Key Features
- AI chatbot automates up to 90% of support questions
- Popup builder for lead capture (email/SMS)
- Unified widget across Messenger, WhatsApp, Telegram, and email
- Pre-built e-commerce flows: cart recovery, product recommendations, shipping updates
- Real-time lead qualification and CRM integration
Pricing
- Free trial: 14 days
- Paid plans: from $29/mo
Pros
- 4.9/5 G2 rating, praised for ease of use
- All-in-one (no need for extra popup apps)
- Quick setup: add code snippet and go
Cons
- Advanced analytics only on higher plans
Best for: Growing Shopify stores that want a scalable chatbot solution.
2. Tidio – Simple, Affordable Shopify Chatbot
Overview: Tidio is one of the most popular Shopify chatbot apps for small to mid-sized stores. It combines live chat with basic AI chatbots.
Features
- Customizable chatbot templates
- Messenger & email integration
- Mobile app for merchants
- Multilingual chat support
Pricing
- Free plan available
- Paid: From $29/mo
Pros
- Easy setup for beginners
- Affordable
- Good balance of chatbot + live chat
Cons
- Limited automation vs. Oscar Chat or Heyday
- Not built for enterprise scaling
3. Gorgias Chat – Best for Customer Support Teams
Overview: Gorgias is more of a helpdesk solution with chatbot functionality. Perfect if your Shopify brand has a dedicated support team.
Features
- Unified customer support inbox
- Automated responses for FAQs
- Deep integration with Shopify orders and refunds
- Agent routing
Pricing
- Starts at $50/mo (no free plan)
Pros
- Powerful support tools
- Excellent Shopify integration for ticketing
- Strong reporting
Cons
- Expensive for small shops
- More customer service than sales-focused
4. Heyday by Hootsuite – AI Retail Chatbot
Overview: Heyday is a multilingual AI chatbot designed for enterprise retail. Acquired by Hootsuite, it’s strong in customer support automation.
Features
- Multilingual AI conversations
- Order tracking and updates
- Messenger, WhatsApp, and Instagram integration
- Escalation to live agents
Pricing
- From $49/mo
Pros
- Great for global Shopify brands
- Strong AI for product FAQs
- Scales well for large teams
Cons
- No free plan
- Setup can be more complex
5. Shopify Inbox – Best Free Shopify Chatbot
Overview: Shopify Inbox is Shopify’s native messaging tool. It’s simple and free, but not as advanced as dedicated apps.
Features
- Live chat on store
- Automated greetings
- Integration with Shopify email
- iOS and Android apps
Pricing
- Free
Pros
- Free forever
- Works seamlessly in Shopify
- Great starter option
Cons
- No advanced AI or automations
- Limited to chat + email
6. Re:amaze – Great for Multi-Brand Stores
Overview: Re:amaze is a shared inbox + chatbot automation tool built for Shopify.
Features
- Shared inbox for email + chat + social
- Chatbots for FAQs
- Status updates for orders
- Multi-store support
Pricing
- From $29/mo
Pros
- Ideal for merchants running multiple stores
- Flexible integrations
- Strong automation
Cons
- Steeper learning curve
- Less marketing-focused than Oscar Chat
7. ManyChat – Best for Social Commerce
Overview: ManyChat is a leader in Messenger and Instagram automation, now integrated with Shopify.
Features
- Messenger & Instagram chatbots
- SMS marketing
- Abandoned cart messages
- Audience segmentation
Pricing
- Free plan available
- Paid: From $15/mo
Pros
- Very affordable
- Best for Facebook & Instagram shops
- Powerful growth automation
Cons
- Limited on-site chatbot features
- More of a marketing tool than support
8. Octane AI – Best for Quiz Funnels & Personalization
Overview: Octane AI is unique: it focuses on product quizzes and data-driven personalization for Shopify.
Features
- Product recommendation quizzes
- Messenger & SMS automation
- Cart recovery flows
- Customer data collection
Pricing
- From $50/mo
Pros
- Great for stores with complex products
- Boosts AOV through personalization
- Strong Shopify integration
Cons
- No free plan
- Less traditional chatbot support
Best Shopify Chatbot Apps by Use Case
- Best all-in-one solution: Oscar Chat
- Best free chatbot: Shopify Inbox
- Best for small stores: Tidio
- Best for customer service teams: Gorgias
- Best for enterprise retailers: Heyday
- Best for multi-store owners: Re:amaze
- Best for social selling: ManyChat
- Best for personalization & quizzes: Octane AI
How to Choose the Right Shopify Chatbot for Your Store
When selecting the best Shopify chatbot, ask:
- Do you need all-in-one automation or just live chat?
- How important is AI personalization?
- Do you sell on social channels (Instagram, Messenger)?
- Do you run multiple stores under one brand?
- What’s your budget for monthly SaaS apps?
Pro Tip: If you want to maximize conversions and simplify your tech stack, choose an all-in-one solution like Oscar Chat. If you’re starting out, Shopify Inbox or Tidio are great entry-level options.
Conclusion
In 2025, every Shopify store needs a chatbot to stay competitive. From free tools like Shopify Inbox to powerful AI solutions like Oscar Chat, the options are diverse.
The best Shopify chatbot ultimately depends on your store size, budget, and goals.
- Startups should test free or affordable tools like Shopify Inbox or Tidio.
- Mid-sized and growing stores will benefit most from Oscar Chat’s all-in-one AI features.
- Enterprises may prefer Heyday or Gorgias for advanced support needs.
👉 Ready to transform your Shopify store with automation and AI? Try Oscar Chat today and see why it’s one of the top Shopify chatbots of 2025.
FAQ: Best Shopify Chatbots 2025
1. What is the best Shopify chatbot in 2025?
Oscar Chat is considered the best all-in-one Shopify chatbot, combining AI automation, live chat, and popup tools.
2. Are there free Shopify chatbots?
Yes, Shopify Inbox is free. Tidio and ManyChat also offer free plans with limited features.
3. Can chatbots increase Shopify sales?
Yes, stores using chatbots see 15–30% higher conversions through cart recovery and personalized recommendations.
4. Do Shopify chatbots support multiple languages?
Yes, Heyday, Oscar Chat, and Tidio support multilingual conversations.
5. Which chatbot is best for beginners?
Shopify Inbox is best for absolute beginners, while Tidio offers more flexibility.
