LiveChat vs Oscar Chat: Which Chat Solution Wins in 2025
Customers expect instant answers. Teams want fewer repetitive tickets and more qualified leads. This 2025 comparison breaks down LiveChat and Oscar Chat across features, pricing, setup, and real‑world fit—so you can pick the right tool for growth.
Table of Contents
What is LiveChat
LiveChat is a long‑standing live chat platform focused on real‑time agent support on your website, with add‑ons for ticketing and automation.
- Specializes in agent‑led live chat
- Rich marketplace of integrations
- Chatbot features available via a separate product
What is Oscar Chat
Oscar Chat is an AI‑powered customer engagement platform that combines an AI chatbot, live chat, a popup builder, and a unified messaging widget for web, WhatsApp, Facebook Messenger, Telegram, and email—in one product.
- Built‑in AI chatbot for automation
- Live chat takeover for complex cases
- Targeted popups to capture and convert leads
- Multi‑channel messaging from a single widget
Feature comparison
| Capability | LiveChat | Oscar Chat |
|---|---|---|
| AI chatbot | Separate product (ChatBot.com) | Built in |
| Live chat | Yes | Yes |
| Omnichannel messaging | Limited, add‑ons required | Unified widget (web, WhatsApp, Messenger, Telegram, email) |
| Popup builder | No | Yes (no‑code) |
| Analytics | Yes | Yes (conversations, conversions, routing) |
| Setup | Moderate | Very easy (paste a short script) |
Updated pricing (2025)
| Plan | LiveChat | Oscar Chat |
|---|---|---|
| Entry / Lite | ~$20 per agent / month | Free (1 user, 1 widget, 10k visits, Oscar branding) |
| Basic | ~$41 per agent / month | €39 / month (5 users, 3 widgets, 1 AI assistant, 1000 AI messages, unlimited visits) |
| Pro | ~$59 per agent / month | €65 / month (10 users, 10 workspaces, 10 AI assistants, 2000 AI messages, unlimited widgets & visits) |
| Enterprise / Custom | Custom pricing | Custom pricing (advanced quotas & support) |
| Chatbot | Sold separately | Included in all plans |
| Free trial | Yes | 7‑day free trial (Basic & Pro) |
Oscar Chat’s flat plan avoids per‑seat pricing, which helps multi‑agent teams control costs. Limits include message and letter quotas that scale with plan level.
Ease of setup and use
LiveChat
Agent configuration, routing rules, and optional bot setup through a separate product increase complexity for small teams.
Oscar Chat
Paste a script, load FAQs, and publish. Add WhatsApp, Messenger, and Telegram when ready. Popups are created with a visual builder.
Integrations and ecosystem
LiveChat offers a large marketplace and mature integrations for ecommerce and helpdesk stacks. Oscar Chat focuses on practical CRM and channel integrations while consolidating chat, AI, and popups to reduce tool bloat.
Strengths and weaknesses
LiveChat strengths
- Reliable, enterprise‑ready live chat
- Large integration library
- Familiar workflows for support teams
LiveChat trade‑offs
- Per‑agent pricing scales costs
- Chatbot sold separately
- Omnichannel setup requires extra tools
Oscar Chat strengths
- All‑in‑one: AI chatbot, live chat, popups, unified widget
- No‑code setup with fast time to value
- Flat pricing more predictable for growing teams
Oscar Chat trade‑offs
- Smaller marketplace vs legacy vendors
- Best fit when you want AI + popups + channels together
Which solution wins in 2025
If you want a mature, agent‑led live chat with a vast ecosystem, LiveChat is a safe choice. If you want a modern, AI‑first stack that unifies automated answers, human chat, popups, and multi‑channel messaging without per‑seat pricing, Oscar Chat is the smarter pick for 2025.
FAQ
Does LiveChat include a chatbot
LiveChat focuses on live agent chat. Automation is available via the separate ChatBot.com product.
Is Oscar Chat cheaper than LiveChat
For multi‑agent teams, Oscar Chat’s flat plan can be more cost‑effective than per‑seat pricing, especially when you factor in the built‑in AI chatbot and popups.
Can I use WhatsApp and Messenger
Oscar Chat includes a unified widget for web, WhatsApp, Facebook Messenger, Telegram, and email. LiveChat supports channels through add‑ons and integrations.
How fast can I launch
Both tools are quick, but Oscar Chat’s no‑code install and built‑in automation make same‑day launch realistic for most sites.
Conclusion
In 2025, speed, automation, and multi‑channel access define winning customer experiences. LiveChat remains a strong choice for agent‑led support. Oscar Chat wins when you want an AI‑first, conversion‑minded platform that bundles chatbot, live chat, popups, and channels—without stacking tools or seats.